Coronavirus / COVID-19


​Due to the COVID-19 outbreak, we would like to share with you the precautions we have implemented to help keep you and our cleaners safe, healthy and well.

Precautions we are asking all our cleaners to follow

  • Under no circumstances will we allow any cleaner who has flu-like symptoms or who has a sick family member to come to work in your home.

  • All cleaners will exercise social distancing and follow personal exclusion rules as outlined by the Victorian and Federal government.

  • All cleaners must maintain the recommended safe distance between themselves and others. This includes within your home. Here, we need your assistance. As the cleaner is in one room, it is safest for you to be in another.

  • Cleaners will put on masks prior to entering your home and not remove them until they have left your home.

  • Cleaners will wash their hands and will put on gloves prior to entering your home and will not remove them until leaving your home.

  • Cleaners will disinfect touch points with hospital grade disinfectant (door knobs, light switches, power switches).

  • Cleaners will disinfect items they touch between jobs.

  • Usual sanitary pracitces will be followed throughout cleans (such as not re-using cloths).

We will continue to provide cleaning and sanitation in your home:

The latest advice from health authorities is that due to the outer wall of COVID-19 being made up of a fatty layer (lipids) the virus is readily broken down via common household soap and detergent.

Advice is that normal soap-based products and supplies are most effective in removing COVID-19 from surfaces.

We will continue cleaning your home using soap and detergent based products. Additional disinfecting of some areas of your home will continue as usual (bathrooms, toilets etc.).

What we need from you:

  • Cancel if you are sick. Please cancel your cleaning appointment if you or a family member is experiencing flu-like symptoms.

  • Cancel if you need to quarantine. Please cancel if you or anyone in your household needs to quarantine.

  • Notify us if you suspect you have been in contact with someone at risk. If you or anyone in hour household has recently been in contact with someone who may be a risk factor please let us know.

  • Keep your distance. Social distancing is important. Please maintain a 1-2 meter distance from our cleaners while they are in your home. This can be easily achieved by ensuring you are never in the same room as them, if possible.

For further information, please see the following links:

Australian Government - Department of Health:

World Health Organisation Website:

Our Company

Clean & Personal is a family run Melbourne based home help company. We pride ourselves on forging long-standing relationships with those who require high quality home services.

Head Office

73 Blackburn Road
Doncaster East 3109

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